Refund, Return & Shipping Policy

Last updated: 24th July 2025

Welcome to KSR Farms. We’re committed to delivering quality products and service to every customer. Please review our Shipping, Return, and Refund policies based on your product category.

For any assistance, reach out via email at ksrfarms3@gmail.com or visit our Contact Page.

1. General Information

• Orders are processed and shipped within 1–3 business days, depending on product availability and your location.
• We currently ship across India.
• Orders are delivered via trusted logistic partners with tracking.
• In the rare case of any issues or delays, we’ll notify you by email or phone.

2. Shipping Policy

2.1 Spices

• Shipping Time: 3–7 business days
• Packaging: All spices are securely packed in airtight, tamper-proof containers to preserve freshness.
• Tracking: Tracking details will be shared once the order is dispatched.

2.2 Fresh Fruits

• Shipping Time: 1–3 business days (local/regional dispatch only)
• Packaging: Fruits are packed in eco-friendly, breathable boxes to ensure minimal spoilage.
• Handling: Fruits are dispatched only at the beginning of the week (Mon–Wed) to avoid weekend delays.
• Same-Day Dispatch: Only for select pin codes within Kerala.

3. Return & Refund Policy

Please refer to the relevant section below based on your purchase:

3.1 Return & Refund Policy for Spices

We want you to be satisfied with your spice purchase. If there’s an issue, here’s how we handle it:

• Return Window: Within 7 days of delivery
• Conditions:
  • Product must be unused, unopened, and in original packaging
  • Return shipping must be initiated within the 7-day window
• Eligible Issues:
  • Wrong item sent
  • Damaged or expired product
• Refund Method: Store credit or original mode of payment (processed within 5–7 business days after inspection)
• Return Shipping: Free if issue is validated; otherwise borne by customer

To initiate a return:
Email us at ksrfarms3@gmail.com with your order number and reason.

3.2 Return & Refund Policy for Fresh Fruits

Due to the highly perishable nature of fresh fruits, we follow a stricter policy to maintain safety and quality.

• Return Window: Same day as delivery (within 12 hours)
• Conditions:
  • Must provide photo/video proof of spoilage, damage, or wrong item
  • Product should not be consumed
• Eligible Issues:
  • Rotten or overripe fruit at delivery
  • Wrong item delivered
• Refund Method: Replacement or store credit only. No monetary refunds.
• Return Pickup: Not available. In most cases, no return is needed once photo/video is validated.

To request support:
Email us at ksrfarms3@gmail.com within 12 hours of receiving your order.

4. Contact Information

Business Name: KSR Farms
Legal Entity: KSR International
Address: Kollamkulam House, Kanjirappally, Kerala 686507
Email: ksrfarms3@gmail.com
Contact Form: https://ksrfarms.com/contact/

Notes:

• Refunds will not be processed for taste preferences or natural size/color variations.
• KSR Farms reserves the right to deny returns that don’t meet policy criteria.
• By placing an order on our website, you agree to the terms stated above.